We take great care in packaging our fresh food products so they reach you in perfect condition. Because they are food items, all sales are final once delivered, and we cannot offer returns or exchanges for change of mind.

If there’s ever an issue with your delivery—such as damaged packaging, an open seal, or a wrong item—please contact us at admin@hothoney.ae within 48 hours with a photo of the item and your order number. We will happily replace the item or issue a full refund, including delivery fees.

Approved card refunds will appear on your statement within 7–14 business days. For Cash-on-Delivery orders, we will arrange a direct bank transfer to your account.